Privacy Policy
Last updated: August 15, 2025
ChatAway+ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging application.
1. Information We Collect
Personal Information
- Phone Number: Required for account creation and verification via OTP
- Profile Information: Name, profile picture, and status messages you choose to set
- Contact Information: Phone numbers from your device contacts (with your permission)
Communication Data
- Messages: Text messages you send and receive through ChatAway+
- Message Metadata: Timestamps, delivery status, and read receipts
- Contact Lists: Information about who you communicate with on ChatAway+
Technical Information
- Device Information: Device model, operating system, app version, and unique device identifiers
- Usage Data: App features used, session duration, and interaction patterns
- Push Notification Tokens: FCM tokens to deliver message notifications
- Connection Data: IP address, network type, and connection quality metrics
2. How We Use Your Information
We use collected information to:
- Enable Messaging: Facilitate secure text communication between users
- Account Management: Create and maintain your ChatAway+ account
- Contact Discovery: Help you find friends and contacts who use ChatAway+
- Message Delivery: Send push notifications for new messages and updates
- Service Improvement: Analyze usage patterns to enhance app performance
- Security: Prevent spam, fraud, and unauthorized access to accounts
- Support: Respond to your questions and technical issues
3. Information Sharing and Disclosure
We Share Your Information With:
- Message Recipients: People you choose to send messages to
- Contacts: Your profile information with users in your contact list who also use ChatAway+
- Service Providers: Third-party services that support app infrastructure (hosting, notifications, analytics)
We Do NOT:
- Sell your personal information to third parties
- Share your messages with advertisers
- Use your conversations for marketing purposes
- Access or read your private messages except for security purposes
Legal Disclosure:
We may disclose information when required by law, court order, or to protect the safety and security of our users and services.
4. Data Security
We implement robust security measures including:
- End-to-end encryption for message transmission
- Secure token storage for authentication
- Regular security audits and updates
- Data encryption both in transit and at rest
- Access controls limiting who can access user data
5. Your Privacy Rights
You have the right to:
- Access your personal information stored in ChatAway+
- Update your profile, name, and status at any time
- Delete specific messages or your entire account
- Control who can message you and see your profile
6. Data Retention
- Active Accounts: We retain your data while your account is active
- Message History: Messages are stored locally on your device and on our servers for message synchronization
- Deleted Messages: Permanently removed from our servers within 30 days
- Account Deletion: All associated data deleted within 90 days of account closure
7. App Permissions
ChatAway+ requests access to:
Device Contacts
- Help you find friends who use the app
- Enable easy messaging to people in your phonebook
- Sync contact information for better user experience
Photo Gallery
- Allow you to select and upload profile pictures
- Enable photo sharing in conversations
- Access your saved images for profile customization
You can revoke these permissions at any time through your device settings.
8. Push Notifications
We use Firebase Cloud Messaging (FCM) to send:
- New message notifications
- Important account updates
- Security alerts
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make material changes:
- We'll notify you through the app
- We'll update the "Last updated" date
- Continued use of ChatAway+ constitutes acceptance of changes
10. Contact Us
For questions about this Privacy Policy or our privacy practices:
Email: support@chatawayplus.com / Contact@chatawayplus.com
Response Time: Within 48 hours
Subject Line: Privacy Policy Inquiry